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Featured Books
The First Meeting Differentiator
Lee Salz
Traditional discovery meetings must die! Today's buyer demands it. They no longer tolerate one-sided sales interrogations that serve the seller but provide no value to them. If they agree to a meeting with you, they expect something more—a consultation experience [ More Here ]The Framemaking Sale: Sell More by Boosting Customer Confidence
Brent Adamson & Karl Schmidt
Business-to-business commerce is broken. Today’s customers find themselves overwhelmed by too many options, too much information, and too many obstacles. The result is often an inability to execute any but the safest of purchase decisions, frequently resulting in no decision [ More Here ]10 Things They Hate About YOU: A CX Playbook for Leaders
Lance Gruner
In today’s hyper-connected, AI-enabled world, customers aren’t just leaving your company—they’re leaving loud. And they’re not walking away because of price or product. They’re walking away because of friction-filled experiences, broken processes, billing nightmares, deceptive policies, and customer service that [ More Here ]
Featured Contributors
Meshell Baker
Meshell Baker an Authentic Selling Crusader and the Owner/Founder of Xtrordinary, Inc. a company established to help business owners and sales leaders reimagine, revitalize and rehumanize their salespeople and sales ... [More Here ]Sue Barrett
Entrepreneur and systems thinker, Sue is best known as a business growth strategist, sales systems specialist, educator, writer, consultant, and change agent championing Better Business Practices for a sustainable world. ... [More Here ]Nancy Bleeke
Nancy Bleeke is most described as driven and practical. As someone who never wanted to be “in sales,” it’s ironic she found her calling working with tired (and often sales ... [More Here ]
Latest Interviews, Videos & Podcasts
Why Buyers Don’t Trust You and How to Change That
Mark Hunter
The rules have changed. The expectations have changed. But prospecting is not dead. It just needs a new narrative. In this episode, I walk through five ways to reshape how [ Listen Here ]How AI and Humans Can Be Better Together with Amazon’s Pasquale DeMaio
Shep Hyken
Shep interviews Pasquale DeMaio, Vice President and General Manager of Amazon Connect. He talks about how Amazon leverages AI and technology to enhance customer service, with a “better together” approach [ Listen Here ]Future Fit Selling with Janice B Gordon
Paul Fuller at Membrain
Together, they break down why most organizations still rely on outdated, internally focused processes, why customer excellence must drive every decision, and how data informed coaching can unlock the full [ Listen Here ]Where in the World will you go today?
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